Refund policy

If you change your mind within 14 days of paying and have not published your site yet, we refund you in full. The same goes for an add-on you have not used yet. Once guests have seen your site, we cannot take it back, but if your event moves you can change its date for free, and if it is cancelled we can give you a voucher for a future event.

If something goes wrong on our side, we put it right, with a full or part refund, whenever it happens. Nothing in this policy takes away your legal rights.

Your event site is made the moment you pay, and it is yours to build until you publish it.

• Not published yet, and within 14 days of paying: a full refund. The event is then removed from your account.
• Published: we do not refund a change of mind, because guests can already see and use your site.
• Your event moved: change its date in Settings at any time, for free. Its time online counts from the new date.
• Your event was cancelled after you published: ask us, and we will give you a voucher for a future event on Cambleu.

You can get a full refund on an add-on within 14 days of paying, as long as you have not used it yet. Once you use it, it is yours to keep and we do not refund it. For example:

• Extra storage and Extra 100 guests are used once your event needs the extra room.
• QR table card designs are used once you download your cards.
• Registry is used once a guest claims a gift.
• Bigger uploads are used once a guest shares a file larger than the usual limit.
• Remove Cambleu branding is used as soon as your site is published.
• Keepsake Forever and Extra year online are used once your site would otherwise have gone offline.

Concierge is our team building your site with you, so it follows the work:

• Before we start: a full refund.
• Once we have started: we refund the part of the work we have not done yet.
• Once we have handed your site over: we do not refund a change of mind.

When someone pays for an add-on as a gift, the same rules apply, and the refund goes back to the person who paid, not to the host.

If your site does not work as we describe it, or stops working when you need it, tell us. We will fix it, and if it cannot be put right, we will refund you in full or in part, whenever it happens.

If you were charged twice for the same thing, we always refund the extra payment in full. We usually spot this ourselves.

Email [email protected] or message us on WhatsApp, with the email on your account and the payment reference from your receipt. We reply within 2 working days.

A refund for a card or mobile money payment goes back the way you paid, usually within 5 to 10 working days, depending on your bank. A payment by bank transfer is refunded by transfer to an account in the payer’s name.

We refund in the currency you paid in, and the amount you paid. We cover any payment fees ourselves.

If you paid less because of a voucher, a discount or a planner price, we refund what you actually paid. A voucher used on a refunded payment is not given back. Vouchers and free events have no cash value.

We may refuse a refund that falls outside this policy, or where someone has broken our terms or is misusing refunds. We will always tell you why.

If we change this policy, we update the date at the top. The policy at the time you paid is the one that applies to that payment. For anything about refunds, email [email protected].