Help centre

Start a new event from your dashboard: choose what you are celebrating and a template, add the names, dates and places, then choose any extras and pay. Weddings, birthdays, anniversaries and memorials are open now; other kinds show as "Coming soon". Your event is created once payment goes through, and it opens in the editor with a starter site already filled in.

On the first step, each event type shows its templates with a picture and a Preview link. You can also browse them on the Templates page and start an event with one already chosen. If your event type has more than one template, you can switch later in the editor's Design tab.

Your account is free, but each event is a one-off payment made when you create it. There is no subscription. You can see the current prices on the Pricing page.

Press Publish in the editor. It only stops you if a required section is empty, or if you asked guests for a password but have not set one. Sections still showing sample wording do not stop you, but the editor tells you how many are left. After the first publish, guests see your changes only when you publish again.

You can change it in your event's Settings tab until you first publish. Once your site is published, the address is locked and cannot change, so check it before you share it.

Yes. The editor shows a live preview as you work, as a browser window or a phone, and Preview my site in the menu opens your draft. Only you, your co-hosts and the Cambleu team can see a draft. Once you have published, a Published switch in the preview shows exactly what guests see.

Their full name, a phone number or an email address, and yes or no, with an optional note that only you see. A guest who uses an email gets a 6-digit code to confirm it before their reply counts. To change their answer, they reply again with the same phone number or email. There are no meal choices or plus-ones; for those, your Guests page points to our partner InVyt.

Replies close at the end of your reply-by date, in the event's own time zone, and once the event is over. You set the date when you create the event, in your event's Settings tab, or on the reply section in the editor. If you did not choose one, it is two weeks before your first date.

Open your event's Guests page to see who is coming, who is not and how many places are left, with search and filters. You can add guests yourself or upload a CSV guest list. Download the list gives you an Excel file with every reply and note.

Your event has room for 300 guests who say yes, and each Extra 100 guests add-on adds 100 more. When the list is full, a new guest can still say no but cannot say yes, and is asked to contact you. We email you when 20 places or fewer are left, and again when the last place goes.

Yes. In your event's Settings tab, choose Add a password (6 to 40 characters), and guests will need it to open your site. It changes straight away, with no need to publish, and the WhatsApp and email messages on your Share page include it. Event sites are never listed on search engines.

You can invite up to 3 co-hosts by email from your event's Settings tab. Each gets a role: Full access, Guests only or Memories only. Full access can do everything you can, except archive or delete the event, change its web address, or invite and remove co-hosts.

Messages (up to 600 characters), up to three photos at a time, voice notes up to 3 minutes and videos up to 100 MB. On the Memory wall section in the editor, you choose which kinds you take, when guests can share (before, on the day, after) and how many times each guest can share. These settings reach guests when you publish. The Bigger uploads add-on raises the size and length limits.

No. They give their name and email, and type the 6-digit code we email them. If you prefer, choose Only guests I choose on the Memory wall section and list up to 20 email addresses; nobody else can share.

By default, nothing appears until you or a co-host approves it. Open your event's Memories page to approve, hide or delete each memory, or approve everything waiting at once. To let memories go up straight away instead, change it in the Memories card in your event's Settings tab.

Yes. Press Pin to the top on a memory on your Memories page, or on the wall itself while you are signed in. Pinned memories show first, marked Pinned. You and co-hosts with full or memories access can pin; guests cannot.

With the QR table card designs add-on, you design QR cards on your event's Share page and choose whether a scan opens your site or goes straight to the page to leave a memory. Download a print-ready PDF (A6, A5 or A4), or send it to your printer by email. The code works once your site is published.

Yes. Press Add a memory on your Memories page once your site is published. Yours go up straight away, marked From the hosts, with no code to type and no limits.

In the editor's Content tab, use the arrows to move a section, the Shown to guests switch to hide it, and Add a section to add one. Removed sections can be restored with their words for 30 days. The top section always comes first and the closing reply section last, and required sections cannot be removed. Everything saves as you type.

Use the Photos tab, or tap a photo in the preview. Photos can be JPG, PNG or WebP, up to 8 MB and at least 400 pixels each way. Faces are kept in view automatically, and the nine dots under a photo let you choose another part to keep in view.

Yes, in the Design tab. Pick an accent colour from the template's swatches or any colour you like, a background when the template has more than one, and one of four heading fonts and four body fonts. A colour that would be hard to read is adjusted slightly, and Back to the template's own look resets everything.

Yes, in the Design tab under Look and feel, if your event type has more than one template. Your sections, words and photos stay as they are, and guests see the new look when you publish. You cannot switch from the day after your event, and you cannot change the event type.

Open your event's Settings tab. Where it takes place is your event's time zone, and guests see it beside every time (for example "11:00 am (WAT)"). Changing the time zone does not change the times you typed, only the countdown, when the memory wall opens and when replies close. With Update my site to match on, your site's dates follow, and guests see them after you publish.

Edits save as you type, but guests see them only after you press Publish changes; the editor shows an amber bar until you do. The password, your keepsake choices and the Memory Reel settings change at once, without publishing. To go back, choose an earlier version (the last 20 are kept) in your event's Settings tab.

You can pay in naira or US dollars, and you choose at checkout. Pounds and euros are charged as US dollars, and your card converts the amount. You choose how to pay on our payment partner's secure page, and current prices are on the Pricing page.

Your Billing page lists every payment, with a receipt for each one that is paid, free or refunded. Open it and use the button to print it or save it as a PDF. A receipt is proof of payment, not a tax invoice.

If you change your mind within 14 days of paying and have not published your site, we refund you in full; the same goes for an add-on you have not used yet. Once your site is published we do not refund a change of mind, but you can move its date for free in Settings, and if the event is cancelled we can give you a voucher for a future event. To ask, email support or message us on WhatsApp with your account email and the payment reference from your receipt. The full policy is at cambleu.com/refunds.

Extras include Extra storage, Extra 100 guests, Keepsake Forever, Extra year online, Remove Cambleu branding, QR table card designs, Registry and Bigger uploads. Add them at checkout, or later from your event's Add-ons page. Family can buy them for you with your event's gift link (Copy gift link or Send on WhatsApp on the Add-ons page), without an account. The Memory Reel is free for every event.

Type it in the Have a voucher? box at checkout and press Apply; a discount link applies the code by itself. You can use one voucher per event, and each has a last day. Most take money off the event fee only, so extras stay full price, and vouchers cannot be combined with the planner discount.

Our team builds your site with you. Ask from the Concierge page in your account: choose an upcoming event, a package and what you want help with (you need a WhatsApp number in your profile). Nothing is charged when you ask; we contact you on WhatsApp within 24 hours to agree the work and the price. Once paid, Concierge keeps your site online for 12 months after the event, and Concierge Plus includes Keepsake Forever and QR table card designs.

From the day after your event, it becomes a keepsake at the same address: a thank-you, a look back at the day and what guests shared. Replies close, but the memory wall stays open unless you switch off Guests can keep sharing. On your event's Keepsake page you can write the thank-you, choose to switch Now or Not yet, and preview the keepsake at any time.

Three months after your event (counted from no later than 18 months after you created it). We email you 30 days and 7 days before it goes offline. It then stays offline for 12 months with nothing deleted, and is deleted after a further 30 days' notice.

Yes. Keepsake Forever keeps it online for good and brings back a site that has already gone offline. Extra year online adds 12 months each time you buy it. Both are on your event's Keepsake page, and paid Concierge gives 12 months while Concierge Plus keeps it for good.

On your event's Memories page, every photo, video and voice note has a free download button, and Download messages gives you every message as a CSV file. Your guest list downloads as an Excel file from the Guests page.

A free slideshow of your photos and videos and those guests shared, on its own page. On your event's Memory Reel page you choose what plays, how it moves, the pace, and a sound you have the right to use; by default guests can watch it after the event. Download as a video makes a wide or tall video in your browser, also free.

Go to Account, then Your data, and ask for a copy or ask us to delete your account (you type DELETE to confirm). We reply within 30 days, and a closed account is deleted within 30 days.